Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, credit note or exchange.
To be eligible for a return or exchange due to change of mind, your item must be sealed, unused and in the same condition that you received it. It must also be in the original packaging. It cannot be a clearance item.
Faulty or defective items are eligible for replacement only. Clearance items are eligible for a credit note only. To be obtain a replacement/credit note please follow these steps:
Accidental damage is not considered a developed fault.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. If you are unsure please get in touch first.
Clearance items are not eligible for refunds or replacements. If your item is faulty, you are eligible for a credit note only for the value of the purchase. Please follow the steps outlined above for faulty goods in order to receive your credit note.
Please do not send your purchase back to the manufacturer unless you are directly advised by us.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
There are no refunds or alternative credits given for free gifts or items marked as gifts.
Disclaimer: All of our products are not intended to diagnose, treat or cure any disease. It is recommended to check with doctor before starting a new dietary supplement program. All CBD products sold have less than 0.2% THC content and abide by both EU an UK law.