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Shipping Information

Christmas Dispatch Timings:

To ensure your orders are delivered on time, please ensure your orders are in before the following dates:

  • Free Deliveries - RM 1st Class with Tracking: Monday 20th December 2021
  • Next Day 1pm Guaranteed: Weds 22nd December 2021

Christmas Dispatch Cut Off:

The final dispatch time before Christmas is 3pm Thursday 23rd of December 2021.

All orders placed after 3pm on the 23rd will be dispatched on Thursday 30th of December.

We will dispatch all orders on time, any delays will be due to the busy holiday period affecting Royal Mail.

Our shipping information is simple really:

FREE First Class Shipping to all of our UK customers.

We also offer next day guaranteed 1pm delivery, but you have to pay a little extra for it.

We dispatch all orders between Monday to Friday by 4pm. Our typical purchase/order cut off for same day dispatch is 3pm. We do our absolute best to ensure all orders are dispatched on the same day the orders are placed. However, this is not always possible, but we guarantee that your order will be dispatched by the end of the following working day.

General Order Dispatch Information

Once you place an order and payment has completed, you will receive a confirmation email with your order details. Thereafter we will carefully package your order into a parcel and dispatch it You will receive an email to confirm your order has been shipped along with any tracking details Soon after you receive your order, we will be in touch regarding your shopping experience with us and feedback on the products you ordered.

Delivery Times

We use Royal Mail as our courier:

  • Free First Class Shipping with Tracking is Royal Mail 1st Class Signed For. Royal Mail usually deliver next working day but it is not guaranteed. We will not be held responsible for any delays caused by Royal Mail with this shipping option. We will always endeavour to ship your orders on time.
  • RM Guaranteed 1pm is Royal Mail's Next Day Guaranteed by 1pm. As is in the name, this service is guaranteed next working day by 1pm provided you order with us before 3pm on a weekday. Should you order prior to 3pm on a Friday, it is likely you will get your order on Saturday as this is what we have experienced with our customers, however this is not guaranteed by Royal Mail.

Order Hasn't Arrived

Your order should arrive within 1-2 working days. However, there can be delays by the courier due to unforeseen circumstances. If you do not receive your order within 3 working days after receiving your dispatch email, please get in touch with us.

Our Compensation/Replacement Policies for Non-Delivered Items

  • Order is marked as delivered, tracking shows delivered and accepted by a household member, but you have still not received your order: In this instance we would ask you to double check the shipping address when you placed the order, check your front/back garden or what would be considered a safe place for the delivery driver to leave the package and finally check with neighbours in case the driver handed your package to them. If your package is still lost, please reach out and we will launch an investigation with Royal Mail. A replacement order will only be dispatched if the investigation reveals that the package was confirmed not delivered.
  • It has been more than 15 days since dispatch when selecting Free 1st Class Shipment: If it hasn't been more than 15 days, still do get in touch, however, we will not be able to launch an investigation until 15 days have passed since dispatch as this is Royal Mail's policy. Once the investigation outcome has been confirmed we will dispatch a replacement.
  • It has been more than 10 days since dispatch when selecting Guaranteed Next Day 1pm: If it hasn't been more than 10 days, still do get in touch, however, we may not be able to launch an investigation until 10 working days have passed as this is Royal Mail's policy. Once the investigation outcome is confirmed we will send out a replacement.

Disclaimer: All of our products are not intended to diagnose, treat or cure any disease. It is recommended to check with doctor before starting a new dietary supplement program. All CBD products sold have less than 0.2% THC content and abide by both EU an UK law.



© Copyright 2020 - CBD Oil King - All Rights Reserved
CBD Oil King, 182-184 High St North, East Ham, London, E6 2JA, UK
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